VA telehealth expands care access for Veterans

VA telehealth services continue to expand access to care for Veterans across the country, with satisfaction rates reaching 92.5% among users since the start of fiscal year 2026. Between October 1, 2025, and April 30, 2026, more than 2.3 million Veterans participated in over 8.7 million episodes of care through telehealth, representing a 2.2% increase from the same period last year. These numbers put VA on track to set a new record for telehealth use for the sixth consecutive year, demonstrating that Veterans increasingly trust virtual care as a viable alternative to in-person appointments.

VA telehealth encompasses a range of digital health services designed to deliver medical care remotely, eliminating the need for Veterans to travel to VA facilities for every appointment. The program includes video appointments through VA Video Connect, a secure videoconferencing app that allows Veterans to meet with providers from anywhere in the United States. VA also offers more than 60 mobile health apps and has integrated telehealth capabilities into My HealtheVet on VA.gov, where Veterans can manage prescriptions, appointments, and medical records alongside other VA benefits and services.

For disabled Veterans, telehealth addresses barriers that often make traditional healthcare challenging. Gerry Pennington, a 68-year-old Veteran recovering from major surgery, used telehealth to continue physical therapy sessions without the discomfort and stress of traveling to a VA facility. Another Veteran, 56-year-old Fullmer, found that taking mental health appointments from home made care more accessible and comfortable, noting that it's easier to talk in a familiar environment. Army Veteran Jim Smith emphasized how being able to attend appointments from his chair, rather than struggling to physically reach a facility, made all the difference in his care experience.

The expansion of telehealth services is particularly significant for Veterans with service-connected disabilities that limit mobility, those living in rural areas far from VA medical centers, and those managing mental health conditions who may find in-person visits more stressful. Dr. Kevin Galpin, executive director of VA Telehealth Services, noted that these results reflect VA's ongoing efforts to ensure Veterans feel confident in and satisfied with the care they receive through virtual platforms. The services cover critical areas including mental health, primary care, and cancer care, making specialized treatment accessible regardless of geographic location.

For disabled Veterans navigating the VA healthcare system, telehealth represents more than convenience—it's about maintaining dignity and autonomy while receiving quality care. Veterans who might otherwise skip appointments due to transportation challenges, physical limitations, or anxiety about public medical situations now have options that meet them where they are. The consistently high satisfaction rates suggest that virtual care does not compromise quality, addressing a common concern among Veterans considering telehealth for the first time.

Veterans enrolled in VA healthcare can access telehealth services through multiple channels depending on their needs and preferences. Those interested in exploring telehealth options should discuss availability with their VA care team during their next appointment or contact their local VA medical center to learn which services are offered virtually. Veterans not currently enrolled in VA healthcare but interested in these services should check their eligibility and consider enrolling, as telehealth access is tied to VA healthcare enrollment. The VA Telehealth Services website provides additional information about available technologies and how to get started with virtual care options.